Customer Charter

Bord na Móna’s objective is to achieve continuous growth through superior customer service, outstanding quality, and innovation delivered through excellence and commitment to its customers, employees and stakeholders.

We recognise the central role of our customers in the successful achievement of this objective. We are therefore committed to continuously improve the level of service we provide.

Our Customer Service Commitments are:

  • To deal with our customers in a professional, courteous and efficient manner
  • To provide responses to your queries in a timely and efficient manner
  • To answer your calls to our Customer Service Team in a timely manner and should you not be able to reach us, to return your call as soon as possible
  • To ensure our team are knowledgeable, competent and professional in their interaction and operation of our business